Privacy Policy

Effective Date: 23/05/2025

OSL Drinks is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you use our website [www.osldrinks.co.uk], place an order with us, or contact our team.

We comply with all applicable UK data protection laws, including the UK GDPR and the Data Protection Act 2018.

1. Who We Are

OSL Drinks
5 Copper Beech Road
Nuneaton
CV10 9FB
United Kingdom

If you have any questions about this Privacy Policy or your personal data, you can contact us at:
📧 Email: osldrinks@hotmail.com
📞 Phone: 07974158647

2. What Information We Collect

We may collect and process the following data about you:

Personal Information You Provide

Name
Email address
Phone number
Billing and delivery addresses
Payment information (processed securely through our payment provider; we do not store full card details)
Order details and purchase history
Any correspondence you send us

Automatically Collected Information

When you visit our website, we may collect:

IP address
Browser type and version
Pages visited and time spent on our site
Device type and operating system
Cookies and usage data (see Section 6)

3. How We Use Your Information

We use your personal data for the following purposes:

To process and fulfil your orders
To communicate with you regarding your order or enquiry
To provide customer support
To improve our website and services
To send promotional emails (only with your consent)
To detect and prevent fraud or misuse

We will only process your personal data where we have a lawful basis, such as fulfilling a contract, complying with legal obligations, or with your explicit consent.

4. How We Share Your Information

We do not sell your personal data to third parties. However, we may share your data with:

Trusted third-party service providers who help us operate our website, payment processing, and deliveries (e.g. couriers, IT services)
Legal or regulatory authorities if required by law or to protect our legal rights

All third parties are required to handle your data in accordance with applicable data protection laws.

5. How We Store and Protect Your Data

We take appropriate security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction.

Your data is stored on secure servers, and we implement encryption and access controls. We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law.

6. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and improve our website functionality.

Cookies help us:

Recognise returning visitors
Store your preferences
Monitor website usage

You can manage or disable cookies in your browser settings.

7. Your Data Protection Rights

You have the following rights under the UK GDPR:

Access: Request a copy of the personal data we hold about you
Correction: Request that we correct inaccurate or incomplete data
Erasure: Ask us to delete your data (subject to legal obligations)
Objection: Object to processing in certain circumstances
Restriction: Request to limit processing
Portability: Request your data in a structured format

To exercise any of your rights, please contact us using the details provided in Section 1.

8. Marketing Communications

We will only send you marketing communications if you have opted in. You can unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and if they are significant, we will notify you by email or through our website.

We encourage you to review this policy periodically.07974158647